Description

Visual Inspection

1. Inquire with client to see if there are any existing problems or questions. 2. Perform a visual inspection of all equipment and cabling (where accessible) for signs of damage

Cameras

1. Examine housing & bracket for signs of physical wear or water damage. 2. Insure all brackets and hardware are securely fastened. 3. Inspect cable connection at camera. 4. Adjust Field of View to customer’s satisfaction. 5. Insure lens is correctly focused and dust free. 6. Check operation of auto-iris lens if applicable. 7. Clean housings and domes. 8. Check Pan-Tilt-Zoom operation where applicable. 9. Verify Night Mode operation if equipped.

Recording Equipment

1. Verify recorded video duration meets customer’s expectation. 2. Inspect that motion recording is correctly programmed. 3. Insure camera resolution & frames per second are set correctly. 4. Inspect cable connections where accessible. 5. Check condition of UPS back-up battery. 6. Examine system for errors, video loss, network connection failure, etc

Remote Configuration

1. Verify all remote stations are properly connected to surveillance system and all applicable cameras can be viewed. 2. Test mobile viewing devices.

Footage Recovery

1. Emergency Recovery: when there was a break-in, Fatal accident or occasions when you call police for the incident. 2. Non-Emergency Recovery: If you need footage for a non-emergency matter when police are not involved

Theft Protection / Vandalism Coverage

In case your devices are vandalized / stolen with written police report of the incident enjoy free labor and reduced parts fees to restore your system.

Manufacture Defect

Any products malfunctions or defects that falls under manufacturer’s terms of warranty and accepted by the manufacturer.

Training & Consultation

1. Provide training for staff members when requested. (Commercial Users) 2. Complete Inspection Form & advise customer of any system faults & repairs found. 3. Inspection Form will be copied and provided for customer’s records.

General Service Call & Parts Discounts

1. When issue with customer’s products arises customer can call for on-site service at discounted rate base on subscription plan. 2. If the issue needed a new part which is not under warranty customer can use the discounted rate base on their subscription plan.

Additional Systems

If you have any other Additional systems such as your Access Control Systems, A/V Systems & etc., for a very small additional fee you can add them into the contract and use the full benefits for the additional system.

System Upgrade

Annual discount offered up to 10 percent discount off both labor and parts on upgrading the system to the same grade/type systems. *- Maximum services (Parts and Labor) provided for free is up to $5000 and if the upgrade exceeded $5000, customer is responsible to pay the difference.

Additional Systems

Additional systems can be added to the plan for as low as $3 – $5 – $7 base on the subscription plan client is purchasing. Any additional systems receive same benefits.

Other Terms:

Only Systems included in the agreement will be covered by this contract. Any additional or other services provided by Las Vegas Tech Solutions will be charged at full price.